CONVCC platform

   CONVCC platform includes following functionalities to manage inbound calls:
 
  • Callflow management
  • IVR
  • Time-based routing
  • CLID-based routing
  • Load balancing
  • Conditional routing
  • VIP calls
  • Agent management
  • Agent groups management
  • Queue management
  • Online monitoring
  • Past performance reporting
  • Custom audio announcement and wait musics
  • Call filtering (Black/ White Lists)
  • Web-based agent screen
  • Agent app for Android 

 

CONVCC is a hosted and distributed platform. You can use CONVCC as a complete web service without any hardware and software investment. Also you can use management modules with your own PBX system at your own location. You can develop your own agent screen or management interface using web services of CONVCC platform.